Return and Refund Policy

1. Right of withdrawal

You have a period of 14 days from the receipt of your order to inform us of your wish to return one or more products, without having to provide a reason or pay a penalty.

2. Return conditions

To be accepted, a return must meet the following conditions:

• The product must be returned in its original packaging, unused and in perfect condition
• All accessories, instructions and supplied items must be included
• Proof of purchase (order number) must be provided

3. How to initiate a return

Contact our customer service at contact@wellora-boutique.com stating your order number and the reason for the return. We will provide you with instructions and the return address within 48 hours.

4. Defective or damaged product

If you receive a defective, damaged or non-compliant product, contact us within 48 hours of receipt with photos of the product and packaging. A replacement or full refund will be offered, with return shipping costs at our expense in this case.

5. Return times and costs

Except in the case of a defective product, return costs are borne by the Customer. Given our international shipping times, please allow up to 15 business days for return processing after receipt of the returned package.

6. Refund

Once the return is received and verified, the refund is made to the payment method used during the purchase, within 14 days. Initial shipping costs are not refundable, except in the case of a defective product or an error on our part.

7. Exceptions

For hygiene reasons, certain accessories in direct contact with the skin (replacement heads, nozzles) cannot be returned if they have been unsealed or used.

8. Contact

For any questions regarding a return or refund, our team is available at: contact@wellora-boutique.com.